Help & Support Center
Choose a channel below to track your ticket, read our frequently asked questions, get in touch with our branch, or chat with our automated systems.
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Get real-time live updates on your repair stage, technician assignment, diagnostic notes, and estimated pickup times using your unique booking code.
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Get in Touch
Flagship Service Desk & Branch Location
Locate our flagship store in Payatas, Quezon City, check operating hours, dial our direct customer line, or send us a message online using our support request forms.
Litex, Quezon City
Commonwealth Ave.
Mon – Sat: 9am – 6pm
Sunday: Closed
+63 912 345 6789
Direct phone line
Common Questions
Here are some of our most frequently asked customer questions.
Most screen replacements, battery replacements, and modular component repairs are completed within 1-2 hours of drop-off. More complex operations like motherboard repairs or water damage treatments typically require 3-5 business days.
All repairs are backed by our signature 90-Day Nationwide Service Warranty. This covers any performance defects or component malfunctions of the replaced part. It does not cover subsequent physical or liquid damage.
Absolutely. We follow strict privacy protocols. We do not require your password/passcode unless it is absolutely necessary for hardware test validation, and our technicians never access your files, media, or accounts.
While we happily accept walk-ins at our flagship branch, booking an appointment online guarantees your parts are reserved in stock and your technician is allocated to begin work the moment you arrive.
We offer extensive out-of-warranty hardware and software repairs for all major manufacturers, including Apple (iPhones, iPads, MacBooks), Samsung (Galaxy phones & tablets), Google Pixel, Xiaomi, Oppo, Asus, and Huawei.
We support all major payment types at our service desk, including Cash, GCash, PayMaya, Bank Transfers (BDO, BPI), and credit/debit cards.
Our pricing is completely transparent and consists of direct parts cost + standard service labor. We never charge hidden diagnostic fees or add surprise surcharges. You will receive an exact invoice itemization before we begin.